Delivery Information

Please take the time to read the following important delivery information and restrictions to our service, it will enable you to understand all the options available and quickly select the correct delivery method to suit.

Track your Order

We offer a fully integrated Track and Trace facility that connects to the Royal Mail, UKmail and Interlink Express websites allowing you to easily check on the progress of your order from dispatch through to delivery.

Leave safe or with a Neighbour

Due to the perishable nature of helium filled balloons all our deliveries except for the Royal Mail's 1st class post and Special Delivery services are sent with instructions to leave safe or with a neighbour if no-one is in. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, please inform us via the “Additional Comment” text box provided when you place your order.

Restricted Postcodes

Due to limitations imposed by our chosen courier companies, delivery to the following postcodes has some quirks:

Cannot deliver at all:

Can only be delivered by Royal Mail's Special Delivery Pre 5:30pm service:

Delivery Selection

If the delivery method selected on your order doesn't match the delivery address we reserve the right to either contact you for additional payment, send your order using the most appropriate delivery method available to us at the time or cancel your order.