Believe in a thing called Helium Balloon in a Box Delivery & we will answer some of your more Frequently Asked Questions!

Are my Credit Card details Safe?

Using your credit card with InterBalloon is completely safe! We use a real time credit card processing system provided by http://www.securetrading.com. You simply enter your personal details on our own server before hyperlinking to Securetrading servers where you enter your credit card details in complete confidence, using secure socket layers (SSL) that encrypt your details for transmission over the Internet.

We do not handle or see your Credit Card number at anytime throughout the order process. This provides all our customers with the ultimate in safe, secure online ordering.

Can I order over the telephone?

Yes, by simply calling 0800 808 ROSE (7673). Our hours are 9 a.m. to 5.30 p.m. Monday to Friday and 9 a.m. to 4 p.m on Saturdays. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP! After business hours, you are welcome to leave us a message on our voice mail system, and someone will contact you the following day.

Can you deliver outside of the UK?

No, we only deliver to addresses within the UK.

How do I know you have got my order?

When your order is placed online and your credit card accepted you will see a confirmation screen. You will then be sent an E-mail confirming your order. Should you not receive this E-mail please contact us.

How do I cancel my order?

You can cancel your order by simply replying to our automated confirmation E-mail or sending an E-mail to Sales@InterBalloon.com stating your desire to cancel. Please note all orders taken online charge your credit/debit card at the time of ordering, any refunds will be charged back within seven days of cancellation minus a small fee to cover our credit card and real time processing charges. We regret we cannot amend or cancel orders within 24 hours of despatch.

Can I pre-order weeks or months in advance?

We will accept orders up to 12 months in advance. In addition we also operate a free reminder service that can keep you posted about all your important dates!

I've been sent an anonymous balloon, can you tell me who they are from?

Unfortunately under the terms of the Data Protection Act we are not at liberty to disclose customer details held on our database.

Blog Post: Daffodils are back just in time for Mothers Day!

Twitter Post: Name-a-Rose - The Gurveer Rose: We have just named and planted another beautiful rose in our wonderful Public Ros... http://bit.ly/bfZ4FS

Eros Day Competwittion entry: My #ErosDay entry is: Love makes the world go round and Eros leads the way.

Valentines Day Competwittion entry: My #SaintVday entry is: My wife tell's me I have to.