F.A.Q.

Why does my Balloon Look Under Inflated?

Helium is sensitive to temperature changes and if the balloons were to be stored in cold temperatures whilst in transit they might appear under inflated upon delivery. The problem can be resolved by putting the balloon somewhere warm this will cause the helium to expand and the balloon to look fully inflated again.

Are my Credit Card details Safe?

Using your credit card with InterBalloon is completely safe. We use a real time credit card processing system provided by Secure Trading. You simply enter your personal details on our own server before hyperlinking to Secure Trading servers where you enter your credit card details in complete confidence, using secure socket layers (SSL) that encrypt your details for transmission over the Internet.

We do not handle or see your card details at any time throughout the order process. This provides all our customers with the ultimate in safe, secure online ordering.

Can I order over the telephone?

Yes, by simply calling +44 (0)1502 564488 during our working hours of 10am–5pm Monday to Friday or 10am–4pm on a Saturday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP. After business hours, you are welcome to leave us a message, and someone will contact you the following working day.

Can you deliver outside of the UK?

No, we only deliver to addresses within the UK currently.

How do I know you have got my order?

When your order is placed online and your credit card accepted you will see a confirmation screen. You will then be sent an email confirming your order. Should you not receive this email please contact us.

How do I cancel my order?

You can cancel your order by simply replying to our automated confirmation email or sending an email to Sales@InterBalloon.com stating your desire to cancel. Please note all orders taken online charge your credit/debit card in real time at the time of ordering. Any refunds will be charged back within seven days of cancellation minus a cancellation fee of 2.5% to cover the card processing charges already incurred. We regret we cannot cancel orders within 24 hours of despatch.

Can i add a message to my order?

Yes you sure can, it's what we do, gifting is our bag and we even have some suggestions if you're stuck, look out for them on our order form.

Can I pre-order weeks or months in advance?

Yes, we accept orders up to 12 months in advance but please bear in mind that payment will be taken at the time of your order.

I've been sent a gift anonymously, can you tell me who it's from?

Unfortunately, under the terms of the Data Protection Act we are not at liberty to disclose customer details held in our database. We will however contact our customer on your behalf letting them know your concerns if that's what you wish.

What if I want my balloons delivered on a certain day?

We offer a selection of delivery options using DPD. If you can, we always advise you to have it delivered a day early, just in case, but it's not essential.

What is your Privacy Policy?

Protecting your personal information is incredibly important and we ask you to reads our Privacy Policy if you wish to learn more.